Privacy Policy

1. Who We Are

In this policy, "we", "us" and "our" refer to Toilet Hire 24/7. "You" and "your" refer to customers, prospective customers and visitors to our website.

We provide portable toilet hire and related sanitation services for events, construction projects and temporary facilities throughout the UK.

Toilet Hire 24/7 is responsible for determining how and why personal information is processed in connection with our services.

2. What Personal Information Do We Collect?

When you contact us, browse our website or arrange a booking, we may collect information including:

• Your name and contact details, including telephone number and email address.
• Delivery addresses, event locations and site access information.
• Booking details, hire dates and service requirements.
• Payment, transaction and invoicing information.
• Correspondence relating to enquiries, orders or customer support.
• Technical information, including IP addresses, browser information and website usage data.

We aim to collect only information that is relevant and necessary for the purposes described in this policy.

3. Why Do We Use Your Information?

We process personal information for legitimate business purposes, including:

• Enquiries: Responding to questions and providing quotations.
• Bookings: Arranging the hire, delivery, servicing and collection of equipment.
• Customer support: Communicating about existing or previous bookings.
• Financial records: Processing transactions and maintaining appropriate accounting information.
• Legal compliance: Meeting applicable tax, insurance and regulatory obligations.
• Website improvements: Understanding website performance and improving our services.
• Marketing: Sending promotional communications where permitted by law and in accordance with your preferences.

Depending on the activity, our lawful basis for processing may be the performance of a contract, compliance with a legal obligation, our legitimate interests or your consent.

4. How Long Do We Keep Your Data?

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including any applicable legal, accounting, tax or insurance requirements.

Different categories of information may be retained for different periods. For example, financial records may need to be kept for longer than general customer enquiries.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

If you have agreed to receive marketing communications, we may retain the information necessary to manage your preferences until you unsubscribe or your details are no longer required.

5. Who Can Access Your Information?

Access to personal information is restricted to authorised individuals who need it to carry out their responsibilities.

We may also use trusted third-party providers to operate our website, manage communications and support our business activities.

These may include:

• Booking Online Ltd, our website and online booking service provider.
• Fastmail, our email service provider.
• Other providers involved in delivering or supporting our services.
• Social media platforms, where you choose to contact us through their services.

These providers may process information in accordance with their contractual obligations, applicable data protection requirements and their own privacy policies where relevant.

We do not sell your personal information or provide it to unrelated third parties for their own marketing purposes.

6. When Might We Share Your Data?

There may be circumstances where sharing personal information is necessary, including:

• Complying with a legal obligation or lawful request.
• Responding to insurance claims or legal proceedings.
• Meeting tax and financial reporting requirements.
• Investigating suspected fraud or protecting our business and customers.
• Working with service providers involved in fulfilling your booking.

We will only share information where there is an appropriate legal basis for doing so.

7. Your Data Protection Rights

Under UK data protection law, you have a number of rights concerning your personal information. Depending on the circumstances, these include:

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact us using the details provided in this policy. We will respond within the timescales required by law.

8. Requesting Deletion of Your Information

You can ask us to delete personal information we hold about you.

Where your request meets the applicable legal requirements, we will delete the relevant information. However, we may need to retain certain records where required for tax, accounting, insurance or other lawful purposes.

If we cannot fully comply with a deletion request, we will explain why.

9. Marketing Communications

We may occasionally contact customers about our services, subject to applicable marketing and privacy laws.

If you receive marketing emails from us, you can opt out at any time using the unsubscribe link provided or by contacting us directly.

Opting out of marketing will not prevent us from sending essential communications relating to your bookings or enquiries.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential functions, maintain booking sessions and understand how visitors use the website.

Cookies are small files stored on your device. Some are necessary for the website to operate, while others may be used for analytics or additional functionality.

Essential Cookies

These support basic website functions, including navigation and online booking processes.

Analytics Cookies

We use Google Analytics to help understand website traffic and performance. Where analytics cookies require consent, they should only be activated after that consent has been obtained.

Managing Your Cookies

You can manage cookies through your browser settings and, where available, the cookie preference controls on our website.

Disabling essential cookies may affect certain website features.

11. How Do We Protect Your Information?

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures include restricting access to authorised personnel and using appropriate service providers for website hosting, communications and data management.

Although we take data security seriously, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. International Data Transfers

Some third-party service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that appropriate safeguards are used where required by applicable data protection legislation.

13. Changes to This Privacy Policy

We may update this policy periodically to reflect changes to our services, business practices or legal requirements.

Any revised version will be published on this page with an updated revision date where appropriate.

14. Complaints and the Information Commissioner's Office

If you have concerns about how we collect, use or protect your personal information, please contact us first so that we have an opportunity to investigate and address your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Further information is available from the Information Commissioner's Office website.